It’s bad enough when your luggage doesn’t arrive at your location after a flight, but what about finding out that the things you packed have been replaced with less than desirable items?
This is what happened to Air France traveler Gina Sheldon of New Hampshire upon her return from a trip to Europe, according to a report.
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Christmas presents stored in her luggage were gone and replaced with other items, including bags of dog food.
Sheldon told FOX TV stations that she did all of her vacation shopping during her 11-day trip overseas over the Thanksgiving vacation.
“2021 hasn’t been the best year so these giveaways were also my way of saying thank you to people” she told FOX.
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Sheldon said everything seemed to be fine when she retrieved her checked bag after her flight.
“They were even scanned by customs,” she added. “However, when I opened my luggage, all of the gifts were gone and replaced with individual plastic bags full of dog food, dirty T-shirts and empty French body product containers.”
Among his missing items were clothes, belts, wristbags, Christmas decorations, kitchen utensils and photos.
Sheldon said she immediately called Delta Airlines, through which she reserved her seat on the Air France flight, but it was not easy. Sheldon claims to have been on hold for 20 hours to try to reach a living person.
âI have tried calls, emails, texts, Twitter,â she added.
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With the help of local media, she got a response.
In a Dec. 29 statement, Delta told FOX: “We apologize for this customer’s experience following Air France Flight 334. We have clearly reached out to our Air France partners and the customer to find a solution. . “
Sheldon says the airline’s handling of the situation has been disappointing.
As of Friday, she had received 75,000 miles, which she said is far less than the equivalent of her purchased ticket. She has yet to receive a refund for her stolen items.
FOX contacted Delta again on Friday for an updated response.
“We apologize for this customer’s experience with baggage, despite an otherwise pleasant experience. We have been in contact with the customer to offer fair compensation as a further token of our apologies for the experience they have had. she had while traveling with our partner Air France, “wrote Delta. .